Lesson 4 of 5 · 6 min (video + reading)
What to say
Slow down, listen first, name the feeling, find something to agree with, then offer choices and clear limits.
De-escalation Basics / Lesson 4 of 5
Lesson 4 of 5 · 6 min (video + reading)
Slow down, listen first, name the feeling, find something to agree with, then offer choices and clear limits.