De-escalation Basics / Resources
Resources and next steps
Where to go after De-escalation Basics: the next steps in order, then every link from the lessons with what it's for. Links open the official site in a new tab.
Next steps, in order
All resources
- CISA De-escalation Series
Four free fact sheets from the federal government: Recognize, Assess, De-escalate and Report. The model this course follows. Good to print and keep at a front desk or break room.
- CISA de-escalation videos and action guide
Short free videos and a one-page action guide, also in Spanish, Chinese, French and Korean. Useful for team meetings or sharing with coworkers.
- CISA: Employee Vigilance Through the Power of Hello
How a simple, friendly greeting helps you notice and respond to concerning behavior early. A quick read with a printable guide.
- Verbal De-escalation of the Agitated Patient (Richmond et al., 2012)
The emergency psychiatry consensus paper behind the two-arm's-length, one-voice and agree-with-something guidance. Written for clinicians, free to read.
- OSHA: Workplace Violence
Federal overview of workplace violence: who is at risk, risk factors and how employers set up prevention programs. Useful for managers and safety leads.
- OSHA: Workplace Violence Prevention for Late-Night Retail (OSHA 3153)
Recommendations for convenience stores, gas stations and other late-night retail: layout, staffing, cash handling and training. Useful for store managers.
- Cal/OSHA: Workplace Violence Prevention (California)
California's rules requiring most employers to keep a written workplace violence prevention plan and train staff every year (Labor Code 6401.9). Useful if you work in California.
- FEMA IS-907.A: Active Shooter: What You Can Do
A free online federal course on recognizing warning signs and responding to an active shooter. FEMA issues its own certificate when you pass the final exam.
- FEMA IS-906: Workplace Security Awareness
A free online federal course on how employees help keep a workplace secure. FEMA issues its own certificate when you pass the final exam.