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Retail Theft Response / Quiz

Quiz

15 questions, drawn at random from a larger set. Score 80% or better to download a certificate of completion. If you don't pass, you'll see which lessons to review, and you can retake it.

Course complete

You passed! Here's what to do next

  1. Save your certificate

    Type your name and download the PDF. Keep a copy for your training file or job applications.

  2. Learn your store's policy

    Ask your manager: who may approach a customer about suspected theft, how to alert them quietly, when to call 911, and how incidents are reported. Write the answers down.

  3. Practice calm responses

    Our De-escalation Basics course covers what to say when a customer gets upset.

    Start De-escalation Basics

  4. Go further on workplace safety

    Our Workplace Violence Awareness course covers threats, robberies and what to do in an active threat.

    Start Workplace Violence Awareness

  5. Earn a free FEMA certificate

    FEMA's free Workplace Security Awareness course ends with an exam and a FEMA certificate.

    IS-906: Workplace Security Awareness

  6. Managers: get a free security quote

    Hire Police offers free security quotes for stores in DC, Maryland and Virginia.

    Email Hire Police

You can come back to these any time on the Resources page.

This quiz is for members

Members get every course, quiz and certificate, the security job board and every resource list for $9.99 a month or $89.99 a year. Cancel anytime.

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