Retail Theft Response / Resources

Resources and next steps

Where to go after Retail Theft Response: the next steps in order, then every link from the lessons with what it's for. Links open the official site in a new tab.

Next steps, in order

1. Save your certificate

   Type your name and download the PDF. Keep a copy for your training file or job applications.

   Go to the quiz

2. Learn your store's policy

   Ask your manager: who may approach a customer about suspected theft, how to alert them quietly, when to call 911, and how incidents are reported. Write the answers down.

3. Practice calm responses

   Our De-escalation Basics course covers what to say when a customer gets upset.

   Start De-escalation Basics

4. Go further on workplace safety

   Our Workplace Violence Awareness course covers threats, robberies and what to do in an active threat.

   Start Workplace Violence Awareness

5. Earn a free FEMA certificate

   FEMA's free Workplace Security Awareness course ends with an exam and a FEMA certificate.

   IS-906: Workplace Security Awareness

6. Managers: get a free security quote

   Hire Police offers free security quotes for stores in DC, Maryland and Virginia.

   Email Hire Police